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Privacy Policy
1.- Who is responsible for processing your data?
The data controller responsible for processing your personal data is Ms. María Luz Vera Fernández (hereinafter, “HOLAEXPAT”), with registered address at Calle Notario Luis Oliver, nº 6, 4ºF, 29602 Marbella, Málaga, D.N.I.: 78992623C.
This Privacy Policy governs access to and use of the Website (hereinafter, the “Website”) that HOLAEXPAT makes available to Internet users (hereinafter, the “Users”), interested in the content (hereinafter, the “Content”) and services (hereinafter, the “Services”) offered by HOLAEXPAT therein.
Contact email: info@holaexpat.es or telephone number +34 623 40 35 08.
2.- Recommendations
Please read and follow the following recommendations carefully:
- Keep your device equipped with antivirus software that is properly updated against malicious software and spyware applications that may compromise your Internet browsing and the information stored on your device.
- Read and review this Privacy Policy and all legal notices made available by HOLAEXPAT on the Website.
3.- Information about the data collected by HOLAEXPAT through the Website
For the proper functioning of the Website, HOLAEXPAT may have access to the following data provided, where applicable, by the User:
(i) Identification data: first name, surname.
(ii) Contact details: email and telephone number.
4.- Why is HOLAEXPAT authorised to process your data?
The legal basis for HOLAEXPAT to process Users’ data through the Website shall be the consent given by the data subject when completing the subscription form, in accordance with Article 6.1(a) of the GDPR. Therefore, by accepting this Privacy Policy and ticking the corresponding boxes, the User gives their consent to such processing.
In the case of sending commercial communications, the legal basis for this processing shall be consent where it has been provided for this purpose, in accordance with Article 6.1(a) of the GDPR.
By accepting this Privacy Policy and ticking the corresponding boxes, the User declares that they have read and understood HOLAEXPAT’s Privacy Policy.
HOLAEXPAT takes the protection of your privacy and personal data very seriously. For this reason, your personal data is stored securely and processed with the utmost care, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data (the “General Data Protection Regulation” or “Data Protection Regulation” or “GDPR”).
This Privacy Policy governs access to and use of the service that HOLAEXPAT makes available to Users interested in the services and content hosted on the Website.
With regard to this point, the User may withdraw their consent at any time by sending a message to the following email address: info@holaexpat.es, without this affecting the lawfulness of processing based on consent prior to its withdrawal.
5.- What are the purposes of processing your personal data?
Your personal data collected by HOLAEXPAT may be used for the following purposes, according to the consent given in the relevant registration form:
- To provide the services offered through the Website, namely, intermediary services aimed at expatriates wishing to move to Spain, providing support with residence, legal and tax procedures, as well as housing searches and family adaptation.
- To create a personal account on our Website.
- To manage, process, and respond to requests, enquiries, incidents, or questions from the User.
- To receive, by post, telephone, email, SMS/MMS, or other equivalent electronic means of communication, commercial communications or information about HOLAEXPAT’s products and services.
6.- Accuracy of the data provided by Users
The User guarantees the accuracy of the personal data provided and undertakes to notify HOLAEXPAT of any changes thereto. In any event, the User shall be responsible for the accuracy of the data provided, and HOLAEXPAT reserves the right to exclude from the services any User who has provided false data, without prejudice to any other legal actions that may be applicable.
Users are advised to protect their data with the utmost diligence by using appropriate security tools. HOLAEXPAT shall not be liable for any theft, unlawful alteration, or loss of data.
Any modification or update of the data must be communicated to HOLAEXPAT through the communication channels provided for in this Privacy Policy.
7.- Data retention
The protection of Users’ privacy and personal data is very important to HOLAEXPAT. Therefore, HOLAEXPAT makes every effort to prevent User data from being used improperly. Only authorised personnel have access to User data.
The User’s personal data shall be retained for as long as it remains in HOLAEXPAT’s database for the purposes for which it was collected, provided that the User has not withdrawn their consent by requesting the deletion of their account or the deletion of certain personal data from the Website. Subsequently, where necessary, the information will be kept blocked for the legally established periods.
HOLAEXPAT undertakes to comply with its obligation of secrecy and confidentiality regarding personal data in accordance with applicable legislation.
8.- Users’ rights
Users have the right to:
- Access their personal data;
- Request the rectification of any inaccurate data;
- Request the erasure of their data;
- Request the restriction of processing of their data;
- Object to the processing of their data;
- Request the portability of their data;
- Not be subject to decisions based solely on automated processing, including profiling, where applicable.
The User may exercise all of these rights by sending an email to the following address: info@holaexpat.es, indicating the reason for their request. The User may also send their request by ordinary mail to the following address: Calle Notario Luis Oliver, nº 6, 4ºF, 29602 Marbella, Málaga.
The communication addressed to HOLAEXPAT must contain the following information:
- User’s first name and surname;
- The specific request being made.
Without prejudice to any other administrative remedy or judicial action, the User shall have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement, if they consider that the processing of their personal data does not comply with the applicable regulations, or if they have not received satisfactory resolution in the exercise of their rights. The supervisory authority with which the complaint has been lodged shall inform the complainant of the progress and outcome of the complaint.
9.- Data security
The protection of Users’ privacy and personal data is very important to HOLAEXPAT. Therefore, HOLAEXPAT has taken all measures within its means to prevent their data from being used improperly, allowing access to such data only to authorised personnel.
HOLAEXPAT maintains appropriate security measures for the protection of personal data in accordance with applicable legislation and has established all technical means within its reach to prevent the loss, misuse, alteration, unauthorised access, and theft of the data provided by the User through the Website, without prejudice to informing the User that Internet security measures are not infallible.
HOLAEXPAT undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation.
HOLAEXPAT shall not be liable for any damages that may arise from the User’s failure to comply with this obligation.
10.- Transfers and/or disclosures to third parties
The User is informed that their personal data will not be disclosed to third-party companies or entities in Spain without the User’s prior consent.
Unless expressly agreed otherwise, Users’ data may only be used by HOLAEXPAT for purposes that serve to properly fulfil the purposes of processing personal data set out in Section 5 of this Privacy Policy.
11.- Questions
If you have any questions about our Privacy Policy or the processing of your data, please contact us by sending an email to
Likewise, if you consider that your rights are not adequately safeguarded, you have the right to lodge a complaint with the Spanish Data Protection Agency, whose contact details are: telephone numbers 900 293 183; postal address C/Jorge Juan 6, 28001 Madrid; electronic office https://sedeagpd.gob.es/sede-electronica-web/ and Request www.agpd.es.
12.- Acceptance and Consent
The User declares that they have been informed of the conditions regarding the protection of personal data and accepts and consents to the processing thereof by HOLAEXPAT, in the manner and for the purposes indicated in this Privacy Policy.
